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Client List (Alphabetical) | Client List (by Industry) | Success Stories | Client Feedback

Alphabetical Client List

Our consultants have worked in a variety of industries including consumer products, financial services, durable goods, healthcare, mining, chemical, professional services, hospitality, telecommunications, higher education and government.


Some of the clients our consultants have served over the years include:

 


























































 
Alphabetical Listings: A-B | C-E | F-J | K-N | O-S | T-Z
   
A-B
A&P Athenahealth
Acumen Solutions Barnes & Noble
ALS Association Basys, Inc.
American Association for Justice Baxter International
American Bar Association Beaconfire Consulting
American Institutes for Research Beechnut Baby Food
American Legacy Foundation BHP Copper
American University BJC Healthcare
Arch Coal Bracco Diagnostics
Ashland Chemical BRT Laboratories
ATAPCO Properties, Inc. Bunge
   
C-E Top
Calibrated Lifecycle Mgmt Services, LLC Dade Behring
Campbell Soup Company DeWitt Lila Wallace Foundation
Capital City Public Charter School DuPage Water Commission
Captel, Inc. Earthgrains
Catholic University Educational Testing Service
Censeo Consulting, Inc. Edward Jones
CentroNía Eight O' Clock Coffee
Coalition of Kaiser Permanente Unions Elsevier
Communication Workers Energizer Battery
Community Wealth Ventures Equilon
Conway Express Scripts
Corizon Healthcare
Cummins Engine  
   
F-J Top
Federation of State Boards of Physical Therapy Hills Pet Nutrition
George Washington University Honda
Georgia Pacific Honeywell
Glover Park Group Houston Lighting and Power
GMAC Mortgage Huntington Bank
Goodyear ICOR Partners
Gurnee Park District Insituform
Hamilton Sunstrand International Finance Corporation
Harley-Davidson Motor Company Jack-in-the-Box
Harleysville Insurance Jackson State University
Head’s Up Jamba Juice
Heart Rhythm Society Jordan, Knauff & Company
   
K-N Top
Keane Metropolitan Council
Keya Consulting Mobil Films
Keystone Monsanto
Keystone Steel & Wire MTD Products
Leiner Health Products Nabisco
Lincoln Financial Group NASW Assurance Services
Lisner Louise Nursing Home
Manufacturers Alliance/MAPI National Aquarium in Baltimore
Mary’s Center National Committee for Quality Assurance (NCQA)
Maryland Association of Nonprofit Organizations National Immigration Forum
Maytag Neighborhood Development Company, Inc.
Measured Progress NeighborWorks America
MedImmune Nestle Purina
   
O-S Top
Ounce of Prevention Fund Rensselaer Polytechnic Institute
Paper, Chemical & Energy Workers RGA Reinsurance
Park District Risk Management Assoc. Rider University
Partnership for Public Service (PPS) Roche Chemicals
Pearson-NCS Russell Corporation
Penn Mutual Insurance Saint-Gobain Containers
Pepsi Americas Saint Joseph University
Pepsi Bottling Group SAS
Primex Schering Plough
Questar Assessment, Inc. Scotts
QwestCommunications Sourcecorp
Rx Outreach Stillwater
 
   
T-Z Top
The College Board Upbeat
The Hamilton Group Urban Service Systems Corporation
The National Campaign to Prevent Teen Pregnancy Van Camp Seafood
The Patricia M. Sitar Center for the Arts Venture Philanthropy Partners
The Pew Charitable Trusts Verizon
The Seed School Washington Area Community Investment Fund
The Walter Kaitz Foundation Washington University
The Washington Center for Internships and Academic Seminars William Penn Foundation
Timet Winstar
Tropicana XO Communications
University of Maryland YMCA of Central Maryland
University of Michigan

Clients by Industry

   
Basic Materials
Arch Coal Bunge Timet
BHP Copper Stillwater  
     
Charter Schools
Capital City Public Charter School CentroNía The Seed School
     
Chemical
Ashland Chemical Monsanto Roche Chemicals
     
Construction Top
Insituform    
     
Consumer/Non-durable Goods Top
A&P Hills Pet Nutrition Ralcorp
Barnes & Noble Jack-in-the-Box Russell Corporation
Beechnut Baby Food Mobil Films Scotts
Campbell Soup Company Nabisco Tropicana
Earthgrains Nestle Purina Van Camp Seafood
Eight O' Clock Coffee Pepsi Americas  
Energizer Battery Pepsi Bottling Group  
     
Diversified Financial Top
Edward Jones International Finance Corporation RGA Reinsurance
GMAC Mortgage Jordan, Knauff & Company State Farm Insurance
Harleysville Insurance Penn Mutual Insurance  
     
Durable Goods Top
Cummins Engine Harley-Davidson Motor Company Maytag
Equilon Honda MTD Products
Georgia Pacific Honeywell Premix
Goodyear Keystone Saint-Gobain Containers
Hamilton Sunstrand Keystone Steel & Wire Upbeat
     
Educational Testing Top
American Institutes for Research Measured Progress Questar Assessment, Inc.
Educational Testing Service Pearson-NCS The College Board
     
Healthcare & Pharmaceuticals Top
Athenahealth BRT Laboratories MedImmune
Baxter International Dade Behring National Committee for Quality Assurance (NCQA)
BJC Healthcare Express Scripts Schering Plough
Bracco Diagnostics Leiner Health Products  
     
Higher Education Top
American University Rensselaer Polytechnic Institute University of Michigan
Catholic University Rider University Washington University
George Washington University Saint Joseph University  
Jackson State University University of Maryland  
     
Not for Profit/Municipal Top
DuPage Water Commission Metropolitan Council Park District Risk Management Assoc.
Gurnee Park District    
     
Not for Profit/Professional Association Top
ALS Association Heart Rhythm Society The Walter Kaitz Foundation
American Association for Justice Manufacturers Alliance/MAPI The Washington Center for Internships and Academic Seminars
American Bar Association Maryland Association of Nonprofit Organizations Venture Philanthropy Partners
American Legacy Foundation National Aquarium in Baltimore Washington Area Community Investment Fund
Federation of State Boards of Physical Therapy The Patricia M. Sitar Center for the Arts  
     
Not for Profit/Social Service Top
DeWitt Lila Wallace Foundation National Immigration Forum The National Campaign to Prevent Teen Pregnancy
Head’s Up NeighborWorks America The Pew Charitable Trusts
Lisner Louise Nursing Home Ounce of Prevention Fund William Penn Foundation
Mary’s Center Partnership for Public Service (PPS) YMCA of Central Maryland
     
Professional Services Top
Captel, Inc. Glover Park Group Urban Service Systems Corporation
Censeo Consulting, Inc. NASW Assurance Services  
Community Wealth Ventures The Hamilton Group  
     
Publishing Top
Elsevier    
     
Real Estate Top
ATAPCO Properties, Inc. Neighborhood Development Company, Inc.  
     
Technology Top
Acumen Solutions ICOR Partners SAS
Basys, Inc. Keane Sourcecorp
Beaconfire Consulting Keya Consulting XO Communications
Calibrated Lifecycle Mgmt Services, LLC    
     
Telecommunications Top
Qwest Communications Verizon Winstar
     
Trade Unions
Coalition of Kaiser Permanente Unions Communication Workers Paper, Chemical & Energy Workers
     
Transportation Top
Conway    
     
Utilities/Energy Top
Houston Lighting and Power Illinois Power  

Success Stories

Focusing Leaders on Economic Value | Download
Executives needed to shift their focus from just division earnings and margins to a more balanced view of company performance.



Maximizing Return on Technology Investment | Download
A pharmaceutical company had made a huge technology investment in distribution operations which were generating less that 50% of expected results.



Transition to a Team-Based Work and Rewards System | Download
A plastics manufacturer was experiencing poor employee productivity and poor customer service.



Improving Manufacturing Competitiveness | Download
A consumer goods company achieves an 850% return by successfully implementing a group incentive plan.



Aligning, Driving and Rewarding Group Performance | Download
The cyclical commodity market created problems in performance-oriented compensation programs because of volatile company-wide financial results.



Reducing Turnover to Improve Customer Retention | Download
High turnover, and a poorly designed sales rep incentive program, contributed to unacceptable customer acquisition and retention results.

97.2% CLIENT SATISFACTION!

The RKD Group is grounded in the belief that the most critical indicator of our success is the impact we have on our clients. Therefore, we have instituted a disciplined process for soliciting, measuring and evaluating client feedback. More than any other factor, we value our client’s opinions as we assess our progress and seek to continuously improve how we deliver value.

While we frequently seek verbal client feedback during and at the conclusion of specific engagements, through a formal Client Feedback Questionnaire, our clients also quantify their perspectives on our performance. We are extremely proud of what our clients say about the RKD Group in their responses. In fact, our clients were satisfied more than 97% of the time. This is based on how they rated us in the following areas:
  1. Our understanding of your needs.
  2. The thoroughness of our approach
  3. Our diagnosis of problems/issues
  4. The depth/relevance of our analysis
  5. The quality of our recommended solutions
  6. The process we follow in working with you
  7. The value received for the cost
  8. The level of involvement of your resources in 
    our  project(s)
  9. The impact of our work on your organization’s effectiveness
  10. Our responsiveness to you
11.  Our ability to meet deadlines
12.  The accessibility of the principal who served you
13.  Our ability to adapt to your company’s style
14.  Our communications with you:
          a. Written materials
          b. Telephone interactions
          c. Billing
          d. Project status/progress updates
15.  The relationship we maintain with organization
       on an ongoing basis
16.  How well we listen to and anticipate your needs
Additionally, while not scored in a quantitative manner, we also solicit qualitative responses to the following questions:
      Have our recommendations been implemented?

      Did we solve the problem?

      Are our charges in line with your expectations?

      Do we contribute to improvements in your Company’s performance?

      Are we helpful beyond the scope of our project(s)?

      How would you evaluate your overall experience with the RKD Group?

      Would you consider working with us again? For what types of assignments?

      Are there any issues in our relationship with you that need to be discussed?

      What can we do differently to serve you better?

This rigorous feedback process enables us to build on how we deliver impactful results that exactly meet our client’s needs. And while our client satisfaction scores are the best in the consulting industry, we are unrelenting in our quest to be better tomorrow than we are today.

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